Validator Battery Change Instructions – DND

Please refer to the attached video tutorial for information on Changing the Batteries on a Validator

Topics Covered Include:

Typically the batteries in a Validator should last approximately 1 year, though it is very common to get well over two years of service out of a set of batteries
When the batteries are running low, the words Lo Batt will appear on the screen
When this occurs, the batteries should be replaced as soon as possible

Two Options to rectify a low battery situation

1) Change the batteries on the existing device:

It is important to note that for this method, you will need to be logged into the web portal and have access to the device at the same time
This can be accomplished with an administrator logged in at the home office, and a field administrator on-site where the Validator is
The device will need to be removed from it's mounted location to access the battery door
- The person on-site will need to have a security screw driver to be able to remove the device from the wall if the screw-mounting method was used
- If The Validator was secured by a strap, a pair of scissors and a new strap will be needed to remove and re-install the device
Once you remove the device log into the web portal and navigate to the Admin>Validators tab
Click on Change Batteries in a Validator and click Next
Search for and select the appropriate Validator and click Next
In the Helpful Hints box, click on Step-by-Step instructions and follow the steps listed
When you have replaced the batteries and pressed the button, wait a few minutes before pressing the button again
Press the button again and record the output in the 8-digit Output box and click Finish to re-start the device
A success alert will display if the batteries were changed successfully

2) Swap out the device that has low batteries for one that has new batteries

Ensure that the device that you're swapping is assigned to the appropriate client and the client is unassigned from the original device