If a Validator is producing a code that is not being accepted into the system, it may be due to the timing mechanism inside the Validator getting out of sync. Sometimes, when the Validator sits inactive for a while, the timing inside gets a little off, so the when the caller calls in and enters the Validator number, the systems time does not match the time connected to that code. Within the Validator tab, there is a process that you can go through a battery change, which will reset the timer in the Validator. You do not have to actually put in new batteries if they are still fine, but do a simulated battery change.
To do a restart, change the batteries, or perform a simulated battery change, you will still need to work on the DND website and with the Validator itself. You could work with the caregiver to do what is needed with the Validator while you are on the workstation. The Validator section has detailed it instructions on what to do as well.
1.You push the button to make the display come on, and then remove the batteries from the device.
2.You then push the button and hold it in while you the batteries back in and then put lid back on. Release the Validator button after it has been depressed for a few seconds and it should start to count down from 9 to 0 on all of the digits. This is a display test, so you should observe that all of the numbers are displaying correctly.
3.Press the button once and a number will appear and stay on. Press the button again so that the number disappears.
4.Wait a couple minutes, and then you can go through the battery change process on the Validator tab. You’ll have to choose battery change, pick the Validator from the list by searching it, and clicking on the Validator that appears.
5.Now you’ll be at the final page, press the Validator button again, and enter that number in the box provided and click finish. You should see a successful message.