Client/Patient Names Appearing with Odd Characters

Caregivers may see client names appearing as weird characters instead of the client name when logged into the mobile app. The issue is that they are not in a good connection area and the names are showing as encrypted.  We suggest that they do a couple things.  1.  Attempt logging out and logging back in to see if the encryption will go away. 2. Advise them to log into the app when they are in a good connection area prior to going to the location where they are having the issue.  They don't need to start or end a visit, just log in and out.